IT Enabled Services

Global Support Centres

Evolving from simple call handling to business process reengineering, NTPL is building global contact centers for offshore Technical Support Services - with the technology and people skills to keep pace with this change. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.

IT Help Desks at traditional call centers in India have been transformed into modern Global Support centers (GSCs) or contact centers. The role of tech support has expanded to include telesales - both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, remote IT infrastructure management services.

Customer interaction centers in India are proving their mettle with first level to high-end tech support (Tier-I, II and III tech support) delivered by highly qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web and chat.

From cost centers to profit generators

Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved technical support centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales technical support services.

Contact NTPL now for call center services that can drive you ahead of your competition. Our customer engagement team would be able to understand your requirements and give you accurate pricing quotes.